Human-Centered

Continuous Improvement

The human-centered continuous improvement process is a learning journey guided by mindsets and methodologies that center the human experience. This approach seeks first to deeply understand the diverse experiences, motivations, and values of those who are impacted by the systems we are refining.

The continuous improvement process involves examining the systems we are trying to improve to find the root cause of an issue in order to design and test problem-specific changes. Design teams then develop and test changes on a small scale in rapid, iterative cycles that allow for revision and fine-tuning based on the learning. This process not only informs system changes that can then be scaled at a building, district, or regional level, but is shared within our networks to accelerate learning within our field.